FREQUENTLY ASKED QUESTIONS - THIS IS THE POLICE T-SHIRTS

Fire and Rescue T-shirts

Did you know BRAND X has shirts for a cheaper price? / Yeah, these look nice now, but how will they look after a few washes?

We have lots of different styles of shirts, but all of them are from the best manufacturers available. Our suppliers stand by their product, and we stand behind ours. 100%, preshrunk cotton perfection.

My Order Keeps Getting Rejected?

The most probable cause is that the information entered into the "Billing Information" fields do not match the card issuer's billing information. Review this first. If you are completely satisfied that you should be getting your order processed normally and are still having trouble, please continue down this list of options.
  1. Quadruple check your billing information! This is the most common mistake, so make sure it isn't YOUR mistake too!
  2. Have you moved in the last six months? Sometimes your bank or credit card company hasn't updated their information on you yet. Try your old address.
  3. Nothing working yet? Have you tried using a different card?
  4. If you don't have another working card and nothing else has worked, please call us TOLL FREE (for United States residents only) at 1-888-687-4478 between the Central Time hours of 9am to 6pm.

The Quality Of Our Product Is Extremely Important To Us.

Sometimes, paying a couple of dollars more for something you want to last isn't a bad thing. A cheaper price usually means a cheaper product, and you'll find that all-too evident when ordering from other Internet retailers. Making shirts that do not disintegrate after you wear them just a handful of times is very important to us. We want you to love these shirts and to come to us for all of your t-shirt needs. Just to prove that what you buy from us is made with pride and dedication to quality, we offer all of our customers a guarantee that they can contact us with any issue, and we will make it right. A company that sells a faulty product won't make such claims. While you are certainly welcome to buy any of our slim-fit shirt styles, you also have access to all of the thicker, more durable shirts that are made from 100%, preshrunk cotton.

Instances In Which Refunds Will Be Charged A Restocking Fee

Since each of your shirts are made to order, there will be a restocking fee applied to all orders that are returned for any reason that is not our fault as a company. Shipping fees are never refundable. These fees are as follows:
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

It is very important to me that the shopping cart is secure and safe.

We give your personal information the highest priority and it will never fall into the wrong hands when you are buying from us. When you add your shirts to the shopping cart, you are automatically transferred to a secure server that locks away any information that is temporarily stored in it, so you can perform any transaction with the knowledge that your identity is safe in our care. For those of you who are living in the U.S.A., you also have the option of calling us and personally placing your order with one of our office staff employees TOLL FREE at 1-888-687-4478. Please don't hesitate to call if you are living somewhere other than the U.S. You can reach us at 1-731-588-5690.

How can I tell how the shirt(s) will fit?

size chart

Does this company have standards when it comes to my privacy?

You can rest assured knowing that your info is only used to send you the shirts you order, and nothing else. Your email is used to send tracking info, and nothing else. Ever.

Can I please have my shirts printed on the backs?

We really do love happy customers around here, so we would love to put any shirt design you want on the backs of your purchases for free. You'll just need to alert us of this request in the comments of your order form upon completion of your shopping.

How long will it take to get my order shipped?

There are lots of companies out there that will wait upwards of two weeks before they process your order and ship it, but that's not how we do things around here. We always ship within 24 hours of getting a customer's order. We are here, busy as bees from the hours of 7 o'clock in the morning to 3 o'clock in the afternoon Central Standard Time. We do not work on federally sanctioned holidays, nor on Saturdays and Sundays. If you happen to place your order with us on one of these days our doors are not open, then we will be making your order the very next shipping day available. If you order on Thanksgiving, then your order will be going out on the following Monday. When you order shirts, you can place a pretty solid bet that we're going to have everything we need to make your shirt and ship it out to your specifications. There are some scattered instances when something is not ready in our inventory and we must resupply ourselves. Even if we have to reorder supplies, this will only set your order back a couple of days and you will still receive your purchases much faster than if you had ordered from some other site.

We have our shipping speeds down to a fine artform, and we would love to show you just how fast it really can be. If you need your order delivered to you in the matter of just a few days, or even the very next day, we have expedited and express shipping open for you to choose as well.

In our effort to provide the most options available to our customers, people who live within the Continental United States of America have three separate speeds at which they can choose to have their package sent.

  1. Our Standard option will suit most needs, as it arrives to your door in a very speedy 3-8 work days.
  2. Expedited Shipping is our second fastest speed, at just 2-3 Postal Shipping Days.
  3. Express Shipping is where you should turn for instances when you have to buy that perfect, last-minute gift. Your shirt will get there in time with this shipping speed, at just 1-2 working days.
VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. These delivery times are mere approximations, due to the fact that we cannot predict shipping delays associated with the U.S.P.S. or with stocking times when supplies are out. If you enter your email into the appropriate field during the ordering process, then we will send you tracking numbers. Residents of the Hawaiian Isles, Alaska, PO BOXES, and International Orders do not receive tracking numbers.

I have some very good news to our fans in the countries of New Zealand, Australia, Northern Ireland, Denmark, Germany, the Netherlands, Finland, Great Britain, Canada, Sweden, and Norway! We definitely ship to you with International postage! When you are ordering from outside of the U.S., your orders can take anywhere from 4 to 8 weeks for delivery...this is never truer than during the Christmas rush, so please take this into account when ordering. If you contact us after just one week of ordering, we can only tell you to wait the entire eight weeks before contacting us again. We cannot track the shipments once they leave the United States, so please be patient.

Customs Law requires us to make a full, visible inventory for their inspection that includes a monetary value of the contents. Marking the packages as gifts will not nullify this requirment. We cannot take responsibility for any additional fees your order may incur, so you will have to pay for those fees yourself. If you need any information concerning Customs fees and procedure, please call your area's customs agent.

This company proudly supports the men and women of the U.S. Military. We would be honored if you chose to order our product, and we gladly ship to any APO/FPO military address or installation. Expedited and Express options are not available to APO/FPO addresses and will be shipped via Standard Shipping options. The shipping estimates above do not represent the shipping time it takes for the APO/FPO orders to reach their destinations, but we assure you that we ship them out the door at the same speed as all of our other orders.

PO BOX addresses will have Standard Shipping used to send their orders. This means you can expect your order to arrive within just 3 to 5 business days.


Every Time I Make A Selection To Buy, It Refuses To Show Up In The Shopping Cart! Help!

Shopping carts require something called "cookies" to be activated in your browser settings for the shopping carts to function properly. You may be having these contrary conditions because the security and privacy settings are set far too high in your browser for Internet shopping. You can set your cookies preferences in the "tools-options-privacy" tab of your browser (instructions)...OR you can call us at 1-888-687-4478 (TOLL FREE for U.S. Residents) from 9am to 6pm CST to place your order.

I have found something I really want to buy, but I don't have a debit card OR a credit card to order online with. Do you accept mail-in purchases with Money Orders?

We really do accept mailed payments for your shirt order with no problem whatsoever. Just follow these three simple instructions, and you'll have your shirts in no time.
  1. You need to firstly figure out what you want to buy with your money order, right? We need to know what shirts you want, what style of shirts, what shirt colors, and what sizes of shirts. Email us by CLICKING HERE and telling us that information we need as well as your desire to pay through the mail.
  2. Once we get your email with your information, we'll email you right back! Ours will be an invoice that includes your total cost after compiling shirt and shipping fees. It will also include our address to ship your payment to.
  3. You'll need to print a copy of the invoice we send you. Include this copy in an envelope with the money order for payment and ship them both to the address we provided. We'll ship your order when your payment is received!